CASE
Ground Handling Application
Improving the everyday workflow of SAS ground handling agents.
Mobile devices serve our digital strategy to create more efficient processes.
Sören Fredriksson
IT Project Manager, SAS
GHA+
The user interface.
In collaboration with SAS, our design and development team has successfully delivered a user-friendly app tailored specifically for gate agents, simplifying their tasks and enhancing operational efficiency.
The App
The SAS Ground Handling App enables gate agents to check in and board passengers anywhere using a smartphone, speeding up boarding and enhancing the passenger experience while reducing floor space costs. The app is fully responsive and compatible with all devices, allowing agents to scan boarding passes, bag tags, and passports for faster processing. Significant resources have been invested in design and UX to ensure intuitive use of its complex features.The app is fully integrated with Amadeus DCS, and provides reliable data handling, giving agents access to comprehensive airline information seamlessly.
Objective's in-house UX and graphical design team ensures the app offers a cutting-edge user experience. It's intuitive and self-explanatory, minimizing staff training needs. Employees can now scan boarding passes and passports anywhere in the airport, serving as a vital backup during busy times or equipment malfunctions. This reduces dependence on airport infrastructure. The SAS Ground Handling App boosts efficiency, cuts costs, and enhances customer experience. With fewer agents, SAS delivers superior service using a single mobile app for all tasks, previously requiring access to a counter and desktop computer. The app's rapid adoption has led to substantial scanner cost savings.
To the left the booking page is displayed
To the right the handle bags page is displayed
Our application is a game changer. SAS employees can now scan customer barcodes with their phones, look up bookings, clear warnings through passport scanning, and board passengers on the airplanes seamlessly.
Patrik Viklander
Tech Lead, Objective
GHA+
Product Page.
Ground handling application.
Objective always delivers high quality customized apps with short delivery times. With high performance apps, employees process tasks more quickly and gain from increased mobility, especially at peak times.
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