CASE
CUSS+ Kiosk Application
Taking digital to the next level with SAS
We aim to provide a first class and smooth experience for our travelers at every step of their journey
Tommy Nordin
System Specialist, SAS Airline & Airport IT
CUSS+ Kiosk App
The user interface.
The SAS self service CUSS app covers the entire check in process in a simple and intuitive UI, including the printing of boarding passes and bagtags.
A SAS CUSS kiosk
The process of checking in with the app takes around one minute. For travel outside the Schengen area the passengers have to prove identity by using a passport scanner, and then there are about seven touch screens to go through depending on the complexity of their booking. After the self service kiosk process the passenger can just collect their boarding pass and attach the printed bag tags and proceed to the self service bag drop. This makes the whole check-in experience very rapid and convenient for the passenger.
Thanks to Objectives work on the kiosk, passengers no longer think twice about using the SAS self service CUSS check-in app, and want to do even more themselves, such as express a preference for seating, to indicate membership of loyalty programmes and make changes to existing bookings. The SAS self service CUSS app has allowed SAS to improve their customer experience while also reducing staffing costs.
The SAS self service CUSS check-in app's state of the art user experience gives our travelers exciting ways to engage with the brand. For us it does not stop at a just good product - it is about a continuous development process. We have a lot of ideas and Objective's team is working hard to bring them to life.
Tommy Nordin
System Specialist, SAS Airline & Airport IT
CUSS+ Kiosk Application
Product Page.
CUSS+ Kiosk Application.
Revolutionize airline operations with our flexible check-in solution.
Explore other developments and references.
Meet others who have joined us in partnership and hear what they have to say about the journey.
© Objective Solutions Sweden AB 2024
