CASE
Fast Track and Ticket Validation
Reducing queuing times and improving passenger experience together with Billund
The solution is reliable and stable and has been operational since the day it was installed.
Henning Larsen
IT Manager, Billund Airport
Checkpoint+
The user interface.
With the help of Objective's pre-security software the airport can manage the increasing passenger volumes.
Simplification
Before the installation of automated pre-security entrance control from Objective airport staff scanned the boarding passes manually. At its simplest, Objective's software reads the passenger's document to ensure it is a valid boarding pass, the basic test for whether they are allowed to pass through a security point. This alone takes much of the effort away from the agents at the control points, leaving them free to deal with any other processes they may be responsible for, such as image capturing and security profiling.
During peak hours, when the passenger flow reaches its maximum, serving every single passenger can become an issue. This is when Objective's pre-security software reaches its highest efficiency. Billund Airport has several gates for the passengers to use, and these can be combined to ensure that the passenger service rate is always at its highest level. Since the airport doesn't have the bottleneck anymore, the passenger saves time which can be used in the departure hall, in the shops and in the cafes increasing the airport profit.
Billund chose to work with Objective for many reasons. One of the things that was very important was the agile way of working and the possibility to tailor the software to Billund's specific needs. The software is robust and very intuitive for both the staff and the passengers. For passenger, the pre-security process has been reduced to a simple scan of their boarding pass, and they're on their way. For the staff, there has been a significant reduction in the levels of stress, mainly because the queues are gone. Additionally, the contactless approach to pre-security improves hygiene for both staff and passengers. The passengers are very happy with the solution, and when the passengers are happy, the staff is happy.
The airport understands that when its staff can do more in less time, its passengers will have a better and smoother experience from parking to gate thanks to the pre-security software delivered by Objective.
In addition, it leads to faster throughput so our passengers have more time to enjoy the shops, lounge and restaurants.
Jan Skov
Head of Security, Billund Airport
Checkpoint+
Product Page.
Fast Track and Ticket Validation.
The boarding pass validation automates boarding pass scans, integrates with AODB and DCS, enhances security by validating passenger locations, and supports features like speed gates and Fast Track.
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