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CASE
Guru Procedure Database
Fast, reliable, and tailor-made procedure and document management for Widerøe Ground Handling
Widerøe and Objective
Widerøe Ground Handling is Norway's largest ground service provider and provides services such as check-in, assistance to passengers, loading and unloading of baggage and cargo, reporting to flight personnel, and various services to the aircraft such as water service and de-icing. Widerøe Ground Handling handles nearly 185,000 aircraft turnarounds annually, is present at 41 locations throughout Norway and has more than 1800 affiliated employees. Widerøe Ground Handling continuously strives to optimize their processes, without compromising on their high level of safety and quality.
The initial challenge for Widerøe Ground Handling was to solve the problem of how to migrate thousands of procedure documents to a new, more efficient system. During the onboarding process Objective helped Widerøe Ground Handling to automatically import the current aviation manuals and other documents into GURU and convert them to smart web-based documents. Widerøe Ground Handling was very satisfied with the onboarding process and surprised at how fast it was possible to finalize the migration process.
It is rare that a software company is so close to their customers. Objective's reactive and active attitude makes them very easy to work with.
André Østli
Chief Information Officer, Widerøe Ground Handling
Guru Procedure Database
The user interface.
Editing manuals can be time-consuming – but not with GURU. The automated modules take care of all the tasks that usually take a lot of editing time. This reduces workload and stress for Widerøe Ground Handling's administrative staff. Furthermore, GURU also offers full traceability. In GURU you'll work smoothly in an automated, user-friendly environment. It allows you to simply edit and review manuals, while also monitoring your compliance and much more, all in one system! You can always work with the latest and most updated version of any document. In addition, all manuals are stored in the cloud.
Front-Page
To simplify and highlight the important features of a document management system, the user is met on the front-page with a search function and potential news from their respective supervisors. The search functionality is optimized to give the users a seamless experience.
GURU makes our lives easier in that we get an effective read and sign process that assures that we are always compliant. I can confirm with certainty that the process from preparing to distributing is much faster than it was before.
Hedda Dyrstad
Manager Procedure and Customer Support, Widerøe Ground Handling
Guru
Product Page.
Guru Procedure Database.
GURU combines a procedure database with document management tailored to the aviation industry. Being cloud-based and platform-independent, it makes the work of administrative staff easier.
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